By using AncestralGenome, you agree to the terms described in this Privacy Policy.
AncestralGenome is a DNA analysis and ancestry service based in the Netherlands.
AncestralGenome processes DNA data and related personal information that customers choose to upload or provide to us. This may include raw DNA files, genotype data, account details, email addresses, order information, and generated results.
We use this data to provide our services, create your ancestry reports, manage your account, process orders, improve our products, and support our customers.
Your uploaded DNA data will only be used for the services you request. We do not sell your DNA data or share it with third parties for marketing purposes. Your data may only be accessed by people or service providers who need it to process your order, operate our platform, deliver our services, or comply with legal obligations.
We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, misuse, or disclosure. However, no method of online transmission or electronic storage is completely secure. While we work to protect your data, we cannot guarantee absolute security.
In case of a suspected or confirmed security incident, we will take appropriate steps in accordance with applicable laws.
You can ask us to delete your account and personal data by contacting us at [email protected]. Once your account and data are deleted, this action may be irreversible and you may lose access to your reports, results, and purchased services.
Some information may be kept where required by law, for example for tax, accounting, legal, fraud prevention, or dispute purposes.
Due to the nature of digital delivery, we do not offer refunds once a service has been purchased and processed.
AncestralGenome may update this Privacy Policy from time to time. The latest version will always be available on our website. Continued use of our services means you accept the updated policy.
For privacy questions, data deletion requests, or other concerns: